Q: My car is still under warranty with the manufacturer, but can I still bring my vehicle to Family Auto Service?
A: Yes, we are fully authorized to perform your vehicle’s required maintenance. According to the Magnuson Moss Act, your vehicle manufacturer’s warranty cannot require you to return to your auto dealer for vehicle maintenance or to use a particular brand of replacement parts.
Q: I use my car for my job, and can’t be without transportation, do you offer a loaner vehicle?
A: Unfortunately, we are unable to offer a loaner vehicle. However, we do offer a local shuttle to and from your home or work, and we’re also located right beside the 70th street Trolley Station. If neither of those are convenient for you though, we are partnered with Enterprise Rental and they are available to pick you up from our location.
Q: My car was just repaired by another shop, but the problem was not fixed. I don’t want to take it back to the other shop, what should I do?
A: You may bring your car in for an evaluation. We will run a complete diagnostic to determine the source of the problem, and will be able to discuss the solutions with you. However, sometimes, the answer is that you do need to go back to the original shop. It could save you a lot of money.
Q: Do you pick up and deliver my car, or must I have it towed to your shop?
A: Under certain circumstances, we will pick up and deliver your vehicle, so just call us and we can discuss it. However, if your car is totally disabled, you will need to have a towing company bring your vehicle in. If you don't already have a towing provider, just call us and we can assist you with that. We also have a convenient after hours drop box, for any after hour’s emergencies.
Q: Can I buy the parts my car needs and have you install them?
A: Yes. We will install customer provided parts, and we will warranty the labor. However, if the part does not work, you will have to purchase another part, and pay the labor for us to install the new part, a second time. We recommend allowing us to use parts from our parts department, so your warranty will be for parts and labor for the full 36 month/36,000 miles National Warranty.
Q: Do I have to make an appointment or can I bring my car in anytime?
A: It is best to have an appointment, so we can guarantee you quick service. However, we realize that cars don’t always cooperate on our schedules, and if you have a break down, feel free to bring it in immediately, and we will start on it as soon as possible. For emergency service, or those last minute oil changes, we do have 6 full time mechanics on staff and can usually accommodate a walk-in or phone request
Q: Are you open on Sunday?
A: Unfortunately, we are not. Our hours are Monday- Friday from 7am to 6pm, and Saturday from 7am to 4pm.
Q: Do you accept credit cards?
A: Yes. We accept MasterCard, Visa, American Express, and Discover. We also, now offer the EasyPay Credit Card which is 6 months no interest on qualifying purchases.
Q: Do you work on Motorcycles?
A: No, we only work on automobiles and RV’s.
Q: Do you give estimates before you start work on my car?
A: Absolutely. You will receive a written estimate upon check in. If we find any needed repairs above that written estimate, we will call you and discuss everything thoroughly. You will have the opportunity to accept or refuse the work. No additional work will be done to your vehicle without your consent, Period.
Q: Can I request used parts?
A: Yes, but we don’t recommend it. We guarantee the quality of the parts that we supply, but cannot guarantee parts supplied from another source.
Q: How much does it cost to diagnose a problem I am having with my vehicle?
A: Our diagnostic evaluation cost varies by problem. Our hourly rate is $133.50 and for a full front to back evaluation of your vehicle, we do charge one hour. Other analysis, such as a/c, or starting/charging normally run about a half an hour.
So, come in and let Family Auto Service exceed YOUR expectations.
You won't be disappointed!